Your consumer rights are protected by law when purchasing goods or services. Here’s how to seek advice on consumer protection.
If you’re treated unfairly or encounter issues, assistance is available. Common problems include:
- Credit and store cards
- Faulty goods
- Counterfeit goods
- Poor service
- Contracts
- Builders
- Rogue traders
You can call a helpline for advice, and they may refer your complaint to local Trading Standards Officers, who can investigate on your behalf.
England and Wales
For assistance, contact Citizens Advice:
- Telephone: 0808 223 1133
- Welsh language: 0808 223 1144
- Hours: Monday to Friday, 9am to 5pm
Scotland
For advice, reach out to Advice Direct Scotland:
- Telephone: 0808 164 6000
- Hours: Monday to Friday, 9am to 5pm
Northern Ireland
For support, contact Consumerline:
- Telephone: 0300 123 6262
- Hours: Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm
More details on call charges are available.
Further Help
For information on refunds, repairs, and making a complaint, visit Which?.
Complain to an Ombudsman
An ombudsman investigates complaints about organisations for free and may help you resolve issues without going to court. Different industries have specific ombudsmen. Use the Ombudsman Association to find the appropriate one for your complaint.
Money Advice
MoneyHelper provides free, independent advice on financial matters, including managing debt.
Buying from an EU Country
For issues with purchases from EU countries, contact the Consumer Centre UK for assistance.